In order for us to provide all of our clients with great service and the best experience our policies are as follows:
Cosmetic tattooing is a time sensitive service, upon booking your appointment we reserve a designated amount of time specifically for you. A $100 booking fee is required to secure your appointment.
If you need to cancel your appointment for any reason we ask that you give us 48 (business hours) notice prior to the start of your appointment time in order for us to fill this time with another client. Cosmetic Tattooing Treatments require 5 days notice for your booking fee to be reimbursed.
If your appointment is cancelled with less than 48hrs notice (or in the case of a no show) you will lose your deposit.
If you need to reschedule your appointment, your deposit will only be transferred if we have the required amount of notice. Less than 48 (business hours) notice to reschedule your appointment will result in losing your deposit and a new deposit will need to made upon rescheduling.
Please make sure you are on time for your appointment. You will need to complete a consent form and be numbed up for your comfort. We want to make sure you have time to make yourself comfortable before the start of your appointment. The car park can get busy at certain times of the day, please give yourself extra time for parking. If you are late it will compromise the amount of time the artist has to spend on your procedure, which in turn compromises your results. In the event that a client is more than 15 minutes late, the procedure may be cancelled, you will lose your deposit and a new deposit will need to made upon rescheduling as we are not able to sell this time to another client.
RIGHT TO REFUSE TREATMENT:
Though it is extremely rare, we reserve the right to refuse treatment for the following reasons:
- Undisclosed skin condition
- Under the influence of drugs or alcohol
- Any behaviour which, in the opinion of the technician might compromise the ability to work safely and comfortably toward the desired results, or might disrupt other clients.
CLIENT-ONLY IN THE PROCEDURE ROOM:
Though a friend or family may accompany you to your appointment, we ask for them to not sit-in on your procedure. It is important the technician is able to have their full focus on you, the client. Friends and family can be a distraction for both yourself and the technician.